Where do we ship to?
Ovani ships internationally to almost every country worldwide - including all 50 states in the USA, Canada, United Kingdom, Australia, Singapore, Hong Kong, Malaysia, etc.
Where do we ship your order from?
OVANI
Ovani ships all orders made on www.ovani.com from either our office in Hong Kong or Singapore, depending on the item ordered, availability of stock and the delivery country.
Shipping Service & Rates
Ovani ships out most international orders via DHL Express or FedEx international courier delivery. However, for shipments to certain countries, we may use another courier company with a real-time online tracking service. Shipping rates are flat rates PER ORDER (depending on your delivery country) and are calculated automatically by our system when you checkout.
FREE Shipping offer
Ovani provides free shipping for orders that are shipped to Hong Kong & Singapore. For orders delivered to other part of the world, we offer free shipping for orders in excess of:
US Dollars – US$400
If an item is shipped free of charge and subsequently returned, the full shipping fee will be deducted from the refund amount. If an item is returned with the result that the value of a remaining order (with more than one item) falls below USD$380.00, the full shipping fee will be deducted off the refund amount.
US Dollars – US$400
If an item is shipped free of charge and subsequently returned, the full shipping fee will be deducted from the refund amount. If an item is returned with the result that the value of a remaining order (with more than one item) falls below USD$380.00, the full shipping fee will be deducted off the refund amount.
Shipment Tracking
After your order had been shipped out, we will send you an email notification confirming your shipment and a DHL Express, FedEx or any other courier shipment tracking number. This gives you the ability to track your order until it reaches you or your recipient. DHL & FedEx shipment tracking numbers can be tracked at www.dhl.com or www.fedex.com
If we ship your order using an alternative courier company, a shipment tracking number together with the tracking website will be emailed to you.
If we ship your order using an alternative courier company, a shipment tracking number together with the tracking website will be emailed to you.
How many days will shipping take?
Most orders can be shipped out within 7 to 14 business days after an order is made, unless otherwise stated on the product description.
Custom-made orders will take up to 21 business days for delivery from the date of order. As we do not hold inventory for customized orders, our craftsmen will begin crafting your jewelry piece only after an order is confirmed.
Our sales team will contact you via email should there be any delays to your order.
Our sales team will contact you via email should there be any delays to your order.
Customs & Sales Tax
All Ovani orders made via our website do not include customs & sales duties imposed by local customs authorities in your country. From our experience, most countries do not impose taxes on our orders as the package is relatively small and can pass off as a gift. However, should there be any taxes imposed on an item, you will be responsible for paying these amounts to your country’s local customs.
Customers in Hong Kong & Singapore will not need to pay any sales taxes upon delivery as the order will be shipped locally via a local courier service.
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